Returns & Exchanges

LuxUness is committed to your satisfaction, offering a 30-day return window for all premium fashion items in their original, unworn condition. We strive to make your luxury shopping experience seamless from delivery to potential exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your LuxUness account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully place the items in their original designer packaging, ensuring all security tags, dust bags, and authenticity cards are included and intact.

• 3.
  Label and Ship

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, keeping your tracking receipt for reference.

• 4.
  Inspection and Refund

  Once our quality control team verifies the condition of your return, your refund will be processed to your original payment method within 5-7 business days.