Frequently Asked Questions
Everything you need to know about your LuxUness shopping experience.
Are all LuxUness products authentic?
Absolutely. Every item in our collection undergoes a rigorous multi-point authentication process by our in-house experts to ensure 100% authenticity before it is listed for sale.
What is the condition of the luxury items?
We specialize in both new and pre-loved luxury goods. Each product page includes a detailed description of the item’s condition, ranging from 'Pristine' to 'Gently Used', alongside high-resolution photos.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. Tracking information is provided via email immediately after dispatch.
What is your return policy?
We offer a 14-day return window for most items. The product must be returned in its original condition with all LuxUness security tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select 'Buy Now, Pay Later' services to provide a seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the recipient.